Shipping terms & conditions

1.Acceptance and scope

These terms cover XINTING's Europe and UK lines: air, rail, sea and road freight with parcel or truck delivery, air freight for oversize pallets, and the oversize sea line. A rule that applies to some services only is marked with those services.

1. 1.1

   By booking a shipment with us or handing goods to our warehouse, you confirm that you have read these terms and the notes on our price list and quote, and you accept them.

2. 1.2

   In these terms a shipment is one booking under one waybill (票); a piece is one carton, pallet or crate (件); and "at cost" means we pass on the actual charge billed by the carrier, customs or warehouse.

2.Payment and exchange rates

1. 2.1
   Applies toOversize sea line, EU & UK

   We load only after payment: once we issue your bill, send us the bank payment slip the same day or the next day. The goods are loaded into the container when the payment has arrived.

2. 2.2
   Applies toOversize sea line, EU & UK

   Late payment: if the bill is still unpaid more than 7 days after the vessel sails or the truck departs, a late fee from RMB 200 per shipment is charged.

3. 2.3
   Applies toOversize sea line, EU & UK

   The customer name must match the name of the payer and the name to be invoiced; if they differ, we cannot issue an invoice.

4. 2.4
   Applies toEurope rail, sea & road · parcel delivery

   Duty we pay on your behalf for own-VAT or deferred shipments is converted at EUR 1 = RMB 8.5.

5. 2.5
   Applies toUK airUK rail, sea & road

   Charges in pounds sterling are converted at GBP 1 = RMB 10.

3.Documents and declarations

Customs in China and at destination work from the documents you give us. A wrong or incomplete declaration is the most common cause of inspections, holds and extra cost.

1. 3.1

   Declare your goods truthfully. Your commercial invoice and packing list must give accurate product information — product names, quantities, weights, values and HS codes. We accept no responsibility for any problem caused by concealed, incorrect or missing information, or by declared product names, types or quantities that do not match the goods.

2. 3.2
   Applies toEurope & UK air, rail, sea & road lines

   When you hand over goods, tell us which service they are booked on and send the packing list, the invoice and the product certificates at the same time. Before you ship, check that your products can be carried normally, so nothing goes wrong after dispatch.

3. 3.3

   Product names: each shipment includes a number of declared product names; extra names are charged.

   Declared product names per shipment

   Service	Included	Extra names
   Europe rail, sea & road · parcel delivery	5 per shipment	RMB 20 per extra name
   UK rail, sea & road	5 per shipment	RMB 20 per extra name
   UK air	5 per shipment	RMB 20 per extra name
   Europe air	Limited to 5 per shipment	RMB 30 per name beyond 5
   Europe air oversize (pallets)	3 per shipment	RMB 35 per extra name; no more than 5 names
   Oversize sea line, EU & UK	No product-name fee	No more than 3 product names per piece; declare every product

4. 3.4

   Export customs declaration in China:

   Export declaration fees

   Service	Fee
   Europe & UK rail, sea & road	RMB 200 per shipment, plus RMB 50 per additional page
   Europe & UK air	RMB 350 per shipment, plus RMB 50 per additional page
   Europe & UK air oversize (pallets)	Separate export declaration: RMB 350 per shipment
   Oversize sea line, EU & UK	With your own export documents: RMB 350 per shipment. Declared under a third-party export agent's name: RMB 500 per shipment

5. 3.5
   Applies toOversize sea line, EU & UK

   Formal export declarations: if customs inspects the export, the inspection fee is RMB 500 per shipment. If your documents don't match the goods and the inspection delays the container's sailing, storage and container rent are charged at the shipping line's bill to the party the export is declared under. Customs fines caused by documents that don't match are charged to the shipper at the customs bill. Extra costs arising after the export declaration is cleared — a missed or changed sailing, storage and container rent, taking the container back out of the port, cancelling and re-filing the declaration — are the shipper's. If the export is inspected and your documents match the goods, we bear the cost.

6. 3.6
   Applies toOversize sea line, EU & UK

   The country of arrival, port of destination and final destination on the export declaration follow your documents and are not changed once you confirm the draft. If you need them set differently — for example all set to the Netherlands or Germany (EU line) or to the UK (UK line), as in the manifest — tell us when you check the draft; nothing can be changed after the declaration is filed.

7. 3.7
   Applies toEurope & UK air, rail, sea & road lines

   If customs at destination considers your goods branded, or raises a CE, Bluetooth, HDMI, FDA, FCC, UL, Lacey Act, DOT or other certification question (the list is not exhaustive) or an intellectual-property question, or the goods are under local anti-dumping measures or don't meet the destination's import rules, you must promptly provide the brand authorisation or certification report. If you can't, all liability and costs from the goods being held or returned are yours.

8. 3.8
   Applies toEurope & UK air, rail, sea & road lines

   Electronics and toys: send us the CE certificate; the CE mark must be on the product and on its packaging.

9. 3.9
   Applies toEurope air

   All electronic products need CE certification and a CE mark on the goods. We are not responsible for customs holds caused by a missing CE.

10. 3.10
    Applies toEurope & UK air

    Wooden products on a formal export declaration need a commodity inspection report; we can arrange the inspection for RMB 880 per shipment.

11. 3.11
    Applies toOversize sea line, EU & UK

    Products that need commodity inspection, including wooden furniture: formal inspection RMB 1,000 per certificate.

12. 3.12

    False declarations are penalised:

    • Europe & UK air, rail, sea & road lines: false, misleading or concealed declarations, or undeclared goods mixed into a shipment, are charged a warehouse handling fee of RMB 1/kg plus a penalty of RMB 10,000 per shipment, and the goods are released for you to collect only after both are paid. If the goods have already been forwarded, every loss caused is yours; we accept no liability and reserve the right to claim our own losses from the shipper.
    • Europe air oversize: undeclared goods mixed into a shipment are fined RMB 10,000, plus every cost that results.
    • Oversize sea line: undeclared or concealed goods, omissions and false declarations are strictly forbidden. If found, the goods are confiscated and a fine from RMB 20,000 per shipment applies — also for undeclared batteries.
    • UK air: undeclared magnetic or battery goods found at our warehouse are charged a security-check labour fee of RMB 50 per piece; if found at the airport, the security fine is RMB 5,000 per shipment.
13. 3.13
    Applies toOversize sea line, EU & UK

    Book in our system before you deliver the goods, and fill in our commercial invoice template completely without changing its format (the highlighted fields are mandatory). The invoice is the basis for the export declaration and destination clearance, so it must match the goods. It asks for:

    • The shipment: customer, sales contact, receiving point, service, cargo type, warehouse entry number, your order number, export declaration type, duty type; whether the goods contain batteries or magnets, are fragile or are CE certified; whether they are insured, and the insured amount, currency and insured party.
    • The consignee: country, postcode, contact name, phone, email, company, address, state or province, city; whether the consignee can unload, and whether a large truck can reach the address.
    • Each carton: carton number, packing type, pieces, length, width and height (cm), weight per piece and in total (kg), volume per piece and in total (CBM), HS code, product name in Chinese and English, product photo, sales link, total quantity and unit, total net weight (kg), declared currency, unit price and total value, brand, model, and material and use in Chinese and English.
    • Declare everything truthfully, including the declaration elements and CE certification. If the declared information doesn't match the goods, the resulting inspection, shut-out, return, storage, container rent and fines — and the liability — are the shipper's.
    • Machinery must carry its nameplate, and its brand, model and other specifications must be declared truthfully. Goods without a brand or model are very likely to be inspected: at best the case goes to customs' enforcement section, at worst the goods are returned.
    • Don't put the consignee's address on outer cartons or inner packaging: customs checks address labels strictly.
14. 3.14
    Applies toUK air oversize (pallets)

    If customs opens the shipment for inspection, the clearance notice asks for the following, and you must supply it:

    • Test reports for the goods.
    • The certificate of compliance (declaration of conformity). Every CE-marked product has one: it is issued by the manufacturer and gives the EU representative's contact details and the manufacturer's and product's details.
    • These documents must be in English, with colour photos of the goods and the production batch number, and must show compliance with EU testing standards.
    • The importer's details: name, address, phone and email.
    • Confirmation of the exact delivery address.
    • Where the goods will be sold (which online platform or store; for online sales, the listing links). Customs wants an Excel sheet listing each product with its sales link and a colour photo.
    • An Excel sheet of the product types and quantities in each carton, with carton numbers and sub-waybill numbers.

4.Prohibited and restricted goods

Each service refuses some goods outright and accepts others only under conditions. If your product is not listed, ask before you book.

1. 4.1
   Applies toEurope rail, sea & road

   Not accepted:

   • Goods that may infringe intellectual property: any product with a cartoon character or a logo.
   • Dangerous goods: powders, liquids, pastes, flammable and explosive goods, strong magnets, hazardous goods, chemicals and corrosives.
   • Vehicles: bicycles, e-bikes and electric tricycles.
   • Other: maps, national emblems, flags, globes, epidemic-prevention supplies, strongly magnetic goods, medical devices, food, books, animals and plants, stones, salt lamps and activated carbon.
   • Products not listed elsewhere that contain liquids or powders, international brand-name goods, counterfeits, crocidolite (blue asbestos) and charcoal. Passing off international brands or counterfeits is fined RMB 10,000 or more each time.
2. 4.2
   Applies toEurope & UK air

   Not accepted: precious-metal jewellery (gold and silver), ceramic tableware (under anti-dumping duty) and logs (raw timber).

3. 4.3
   Applies toUK rail, sea & road

   Not accepted: weapon toys such as toy guns and toy knives. Shoes to non-Amazon addresses are suspended.

4. 4.4
   Applies toEurope & UK air, rail, sea & road lines

   Toys (HS codes starting 9503) are accepted only when:

   • They are not for children under 3. Weapon toys — toy guns, darts, slingshots and the like — are not accepted.
   • The product or its packaging carries the CE mark and safety or warning marks (such as "not suitable for children aged 0–3").
   • There is a product test report stating the toy's components and materials.
   • There is a valid CE certificate and a user manual.
   • Nothing infringes a brand or is counterfeit; branded toys need a valid brand authorisation and an export licence for Europe.
   • Remote-controlled model aircraft count as toys.
5. 4.5
   Applies toOversize sea line, EU & UK

   Not accepted: counterfeit brands, tobacco, liquids, powders, food, medicines, flammable and explosive goods, antiques, currency, books, newspapers and magazines, sealed packaging, and any other goods banned from export. Undeclared mixed goods or undeclared batteries are confiscated and fined RMB 20,000 per shipment.

6. 4.6
   Applies toOversize sea line, EU & UK

   Because customs inspection rates have risen, we don't accept shoes and clothing, backpacks, shopping bags, fabric, bedspreads, bed sheets, wheel hubs, tyres, electric vehicles or scooters.

7. 4.7
   Applies toOversize sea line, EU & UK

   Suspended until further notice (marked in the surcharge table):

   • Batteries: NiMH, lead-acid and lithium batteries (including LiFePO4), battery-pack parts and power banks.
   • Machine tools under China Customs Announcement No. 77 (HS 8454–8464: press brakes, machine tools, lathes, milling, grinding, drilling and boring machines and similar), and the other machines it covers: cleaning, cutting, engraving, welding and marking machines and other laser products.
   • Toys: educational, plush, plastic and electric toys.
   • Wheels, hubs, rims, wheel covers and tyres; car engines and cylinder block and head assemblies.
   • Golf carts; scooters, balance boards and unicycles; bicycles, e-bikes, electric motorcycles, go-karts, dune buggies, ATVs, snowmobiles, tricycles, quadricycles, reverse-steering bikes, electric cargo carts and electric flatbed carts.
8. 4.8
   Applies toOversize sea line, EU & UK

   Accepted with limits: raw metal materials are not accepted (processed steel, iron or copper plate is); textiles and car parts are accepted only unbranded, and car parts must not infringe a registered design; crane trucks are not accepted.

5.Product-category surcharges

Some products cost more to carry or to clear, so a surcharge is added to the freight. Amounts are per kg unless stated otherwise. Products not listed: ask for the surcharge before you book.

1. 5.1
   Applies toEurope & UK air

   Europe and UK air freight — product surcharges:

   Air product surcharges (Europe and UK)

   Category	Products	Surcharge
   Pure textiles	Clothes, trousers, shoes, scarves, gloves, hats, four-piece bedding sets, pillowcases, textile belts, socks, and anything else with an HS code starting with 6	+RMB 4/kg
   Products with textiles	Products with textile parts, umbrellas, bath puffs, bags, wigs, nappies	+RMB 2/kg
   Jewellery	Jewellery, necklaces, earrings, bracelets. Precious-metal (gold, silver) jewellery not accepted	+RMB 2/kg
   Ceramics	Products containing ceramic. Ceramic tableware (anti-dumping) not accepted	+RMB 2/kg
   Toys	Remote-control cars, puzzles, Rubik's cubes, robots and other products under HS 9503	+RMB 2/kg
   Solar	Solar lights, solar panels and other solar products	+RMB 2/kg
   Wood	Wooden and bamboo products. Logs not accepted. Formal export declarations need a commodity inspection report (we can arrange it for RMB 880 per shipment)	+RMB 1/kg
   Eyewear	Glasses and frames	+RMB 2/kg
   Instruments, machines and displays	Vacuum cleaners, robot vacuums, 3D printers, set-top boxes, walkie-talkies, car displays, GPS navigators, car radios, lettering machines, cameras, car DVD players, media players, projectors, dash cams, monitors, heaters, alarms, juicers, humidifiers, massagers, massage guns, facial cleansing devices, telescopes, routers, curling irons, hair straighteners and similar	+RMB 2/kg
   Car and bicycle parts	All car and bicycle accessories and parts, including tyres and wheel hubs	+RMB 2/kg
   Designs that may infringe	Products with designs that may infringe intellectual property	+RMB 2/kg
   Pens and screen protectors	Ballpoint pens, pencils, tempered-glass screen protectors (check for alcohol wipes and desiccant)	+RMB 2/kg
   Anything else	Products not listed above	Ask us

2. 5.2
   Applies toEurope air

   Magnetic products: +RMB 1/kg, minimum RMB 100 and maximum RMB 500 per shipment.

3. 5.3
   Applies toUK air

   Magnetic products: +RMB 1/kg, minimum RMB 100 per shipment.

4. 5.4
   Applies toEurope rail, sea & road

   Europe rail, sea and road — product surcharges:

   Rail, sea and road product surcharges (Europe)

   Category	Examples	Surcharge
   Eyewear	VR glasses, goggles, sunglasses	+RMB 2/kg
   Pens	Sketching pens, watercolour pens, markers	+RMB 2/kg
   Wooden crafts	Wooden picture frames and crafts, bamboo products, paper products, pencil cases, canvas	+RMB 2/kg
   Kitchenware	Forks, lunch boxes, chopping boards, barbecue sets, kettles, pot lids, spatulas, chopsticks, spoons, cups, electric toothbrushes, ceramics	+RMB 2/kg
   Household appliances	Ice makers, wine coolers, telescopes, juicers, video cameras, cameras, printers, walkie-talkies, electric shavers, electric toothbrushes, Bluetooth products (without the Bluetooth mark) and other powered products	+RMB 2/kg
   High-value products	Wireless receivers and accessories, navigators, walkie-talkies, photographic equipment and accessories, set-top boxes, smart robots, beauty devices, e-cigarettes (without e-liquid), modelling clay, ink pads, robot vacuums, 3D printers and parts, projectors, drones, solar products, musical instruments, cameras, vacuum cleaners, media players, precision instruments	+RMB 3/kg
   Measuring instruments	Thermometers, massagers, adult products (without liquid), blood-pressure monitors, fetal Dopplers	+RMB 3/kg
   Bags	Handbags, leather bags, backpacks, school bags	+RMB 5/kg
   Pure textiles	Wearables and other products made of textile, such as clothes, trousers, shoes, scarves, hats, bed sheets	+RMB 5/kg
   Products with textiles	Products partly made of textile, including PU-material products	+RMB 2/kg
   Watches	Watches, stopwatches, wristbands, pocket watches	+RMB 4 per item
   Possible IP infringement	Any product with a cartoon character or a logo	Not accepted
   Dangerous goods	Powders, liquids, pastes, flammables, explosives, strong magnets, hazardous goods, chemicals, corrosives	Not accepted
   Vehicles	Bicycles, e-bikes, electric tricycles	Not accepted
   Other	Maps, national emblems, flags, globes, epidemic-prevention supplies, strong magnets, medical devices, food, books, animals and plants, stones, salt lamps, activated carbon	Not accepted

5. 5.5
   Applies toUK rail, sea & road

   UK rail, sea and road (DPD and truck delivery) — product surcharges:

   Rail, sea and road product surcharges (UK)

   Products	Surcharge
   Glassware, bags of any material, toys, pens, adult products, leather goods, wooden and bamboo products and other textiles	+RMB 2/kg
   Electric shavers, electrical appliances, 3C products, lamps and measuring instruments, including massage guns, blood-glucose and blood-pressure meters (non-medical), solar light panels and ordinary lighting, sunglasses, set-top boxes and amplifiers, video cameras, webcams, recorders, cameras and projectors, security alarms, drones, window-cleaning robots and robot vacuums, telescopes and microscopes, toner and ink cartridges (except those containing liquid), printers and scanners, car navigation, car DVD players and radar detectors, microphones and walkie-talkies, circuit boards, 3D printing pens, ceramics, spirit levels, car accessories and parts, bicycle parts	+RMB 3/kg
   Pure textiles such as clothes, socks, underwear and shoes (shoes to non-Amazon addresses suspended)	+RMB 5/kg
   Weapon toys (toy guns, toy knives and the like)	Not accepted
   Watches, stopwatches and wristbands	+RMB 4 per item
   Products selling for more than GBP 50, and other products under anti-dumping duty	Ask us
   Products not listed above	Ask us

6. 5.6
   Applies toOversize sea line, EU & UK

   Oversize sea line — product surcharges are confirmed when you ask for a quote; this is the reference table (RMB per kg; 0 means no surcharge):

   Oversize sea line product surcharges (RMB/kg)

   Category	Goods	UK	EU	Note
   Furniture and fittings	Wooden, upholstered, plastic, outdoor and metal furniture (finished, not raw material) and fittings: tables, chairs, cabinets, screens, sofas, beds, beauty beds and tables, railing bases, glass clamps, TV stands, lamp stands, drawer slides, support frames, ladders, step ladders, brackets, bases, display and advertising stands, metal connectors, shelving, chains, monopods and tripods, racks, vase stands, water tanks, floor drains, taps, shower heads, toilet-brush holders	0	0
   Furniture and fittings	Wooden gazebos, mobile cabins, phone booths	0	0
   Furniture and fittings	Marble furniture: marble tables, stone table tops, marble coffee tables	2	2	Density ratio applies
   Furniture and fittings	Furniture of other materials: glass table tops, bamboo furniture	0	0
   Furniture and fittings	Aluminium, stainless-steel, iron and other metal products: aluminium doors and windows, bathroom doors, garden doors, aluminium frames and thresholds, trusses, stage frames, copper mesh, fencing, stainless-steel doors and windows	2	2
   Furniture and fittings	Other hardware and fasteners: screws, nuts, caps, processed steel, iron and copper plate (raw material not accepted)	2	2	Raw material not accepted; density ratio applies
   Lighting	Lamps and fittings: stage lights, household lighting, illuminated and LED signs and letters, LED light boxes, lampshades, light troughs and tracks, hand-crank light stands, stage-effect controllers	0	0
   Paper products	Paper boxes, paper display stands, cardboard, paper stationery	0	0
   Textiles and household goods	Plastic and rubber household goods, leather goods, artificial turf: non-medical plastic gloves, packaging, filter and rubbish bags, tape measures, PVC wallpaper and stickers, reflective film, plastic hangers, boxes, bins, crates and pallets, non-food-contact boxes and bottles, ornaments and sculptures, combs, hair clips, golf equipment, heating pads, adhesive tape, artificial flowers, trees and lawns, conveyor belts, handbags, leather luggage, backpacks, strapping, protective, PE, PVC, PET and other films, PVC boards, flood barriers, seedling trays, dispensing bottles, biogas digesters	1	1
   Textiles and household goods	Carpets, mattresses and textiles: carpets, mattresses, wall hangings, canvas, projection screens, curtains, quilts, pillows, sleeping bags, bedding, tablecloths, cleaning cloths, clothes, socks	4	4	No branded goods; minimum RMB 200 per shipment
   Ceramics, glass, tableware, bathroom and kitchen goods, marble	Air showers, shower enclosures, clean rooms, saunas, therapy basins, shampoo basins, wash basins, foot spas, shower trays	0	0
   Ceramics, glass, tableware, bathroom and kitchen goods, marble	Art and sanitary ceramics, glassware, tiles, tableware and kitchenware (except ceramic), bathroom goods of any material, marble: jars, vases, flowerpots, glass mosaic, pottery, bathtubs (plastic, acrylic, inflatable, massage, pet), sinks and washbasins, toilets and smart toilets, mirrors, drinking glasses and bottles, pizza plates, glass-fibre products, plastic cups, bowls, lunch boxes, plates, spoons, chopping boards, woks, colanders, enamelled steel pots, marble, tiles, stone ovens and carvings	2	2	Density ratio applies
   Ceramics, glass, tableware, bathroom and kitchen goods, marble	Other ceramic and stone products: ceramic cookware and tableware (jars, knives, pots, cups, teapots, tea sets), ceramic barbecue grills	4	4	No density discount
   Appliances	Household, office and kitchen appliances and vending machines: air conditioners, microwaves, radiators, dryers, fridges and freezers, display and wine coolers, cool boxes, water purifiers, ovens, stoves, grills, 3D and inkjet printers, coffee machines, vacuum cleaners, humidifiers, vending machines, washing and dry-cleaning machines, printing, copying and binding machines, food-processing machines, electric fireplaces, heat pumps, dishwashers, speakers, heaters, blenders and grinders, claw machines, disinfection cabinets	0	0
   Appliances	Photo booths with a display, LCD monitors, projectors, slide and film projectors, touch-screen and advertising displays, TV receivers	2	2
   Appliances	LED display screens (assembled from LED modules), televisions	3	3
   Fitness and sports equipment	Pilates reformers, treadmills, dumbbells, barbells, Smith machines	0	0
   Fitness and sports equipment	Spin bikes	1	1
   Musical instruments	Guzheng, guitars, pianos, drums, gongs and cymbals, electronic keyboards	1	1
   Batteries and new energy	Batteries: NiMH, lead-acid and lithium batteries, battery-pack parts, power banks	Suspended	Suspended
   Batteries and new energy	Solar panels, solar systems (excluding batteries), inverters, solar trackers	1	1
   Outdoor goods	Inflatables: bouncy castles, inflatable models, blowers, inflatable pools	0	0
   Outdoor goods	Kayaks, inflatable boats, hydrofoil and electric surfboards, water bikes, ski-training harnesses	0	0
   Outdoor goods	Tents, roof tents, grow tents, car shelters, outdoor umbrellas, awnings, carports, bubble houses, canopies	3	3
   Outdoor goods	Aluminium gazebos, aluminium roller doors and shutters	2	2
   Outdoor goods	Arcade, VR, basketball and claw machines	0	0
   Outdoor goods	Other amusement equipment: bumper cars, carousels, rides	1	1
   Building materials	Wood and plastic building materials: particleboard, laminate, composite board, MDF, fibreboard, foam board, acrylic and plastic sheet, plastic and resin trunking, PVC seals, pipes and hoses, fire-hose reels, acoustic panels, PU and polyester decorative panels	1	1	Wooden products need commodity inspection
   Building materials	Aluminium building materials, stainless-steel decorative panels, optical cable and wire: PV mounting brackets, aluminium cable trays, ceilings, aluminium sheet (unprocessed), aluminium tubes, profiles, frames, brackets, heat sinks and honeycomb panels, outdoor fencing	2	2	Density ratio applies
   Building materials	Wooden flooring	2	2	Density ratio applies
   Building materials	WPC and SPC flooring, plasterboard	2	2	Density ratio applies
   Construction and farm machinery	Construction and farm machinery: tractors, cultivators, concrete pump trucks, tracked chassis, mechanical shovels, loaders, seeders, planters, drilling and well-drilling rigs, compactors, rock drills, snow ploughs and blowers, hand carts and trolleys	0	0
   Construction and farm machinery	Electric stackers and pallet stackers, electric and powered forklifts, diesel forklifts	3	1
   Construction and farm machinery	Industrial and automotive bearings	2	2
   Construction and farm machinery	Hand pallet trucks and forklift parts, lifts and spider cranes reaching 6 m or more, glass vacuum lifter trucks, dumpers, sweepers	3	3	No density ratio
   Construction and farm machinery	Cranes and hoists (crane trucks not accepted), vehicle lifts, elevators and goods lifts, and machines with a lifting function under China HS 8428909090 or UK HS 8428909080, 8428109000, 8428108000	3	1	No density ratio
   Construction and farm machinery	Other machinery and parts: lawn mowers (push, remote-controlled, backpack, side-mounted, reel, rotary, mounted), excavators, machine parts	0	0
   Construction and farm machinery	Ride-on lawn mowers	1	1
   Machines	Woodworking and industrial machines and parts: mixers, rubber extruders, saws and sawmills, pellet and briquette machines, freeze dryers, welding machines, generators, screening machines, punching and cutting machines, spinning machines, grinders, balers, sprayers, scales, air compressors, pumps, condensers, presses, sewing machines, log splitters, transformers, sterilisers, hydraulic cylinders, mills, filling machines, threshers, wire-processing machines	0	0
   Machines	Other machines: access gates, cleaning and floor-scrubbing machines, tablet presses, sorters, glue dispensers, ultrasonic cleaners, ball-throwing machines, die cutters, feeders, honey extractors, street sweepers, refrigerant charging machines, calorimeters, aroma diffusers, revolving doors, assembly machines, presses, soap machines, crimpers, shearing machines, monitors, heat exchangers, enclosures, crushers	0	0
   Machines	Engines for machines: lawn-mower, marine and power-trowel engines	1	1
   Machines	China Customs Announcement No. 77, HS 8454–8464: press brakes, machine tools, lathes, milling, grinding, drilling and boring machines and similar	Suspended	Suspended
   Machines	China Customs Announcement No. 77, other machines: cleaning, cutting, engraving, welding and marking machines, other laser products	Suspended	Suspended
   Moulds	Plastic moulds; steel moulds	0	0
   Medical and beauty	Beauty equipment: slimming and hair-removal devices, hydrotherapy and sauna pods, hair-washing machines, body scanners and analysers, beauty devices and lamps, hyperbaric oxygen chambers, scalp and skin analysers, ozone, oxygen and nebuliser therapy devices, oxygen concentrators, steam generators	1	1
   Medical and beauty	Patient transfer devices	3	3
   Medical and beauty	Medical furniture and tools: surgical and shadowless lamps, medical headlamps, nursing beds and chairs, hospital beds, operating tables, dental chairs, dental scopes, wheelchairs	6	6
   Medical and beauty	Medical instruments: medical devices, endoscopes, dialysis machines, ophthalmic and dental instruments, patient monitors, B-mode ultrasound scanners, surgical robots	10	10
   Toys	Educational, plush, plastic and electric toys	Suspended	Suspended
   Car, motorcycle and bicycle parts	Car parts: windows and sunroofs, suspension and shock absorbers, gearboxes, car glass and windscreens, mats, side skirts, seats, doors, body kits, brakes, clutches, exhausts, seat belts, boot lids and bonnets, door handles, wings and mudguards, stickers and film, lights, bumpers, grilles, lips and spoilers, pickup racks and bed covers, crash guards, armrests, running boards, wheel chocks, body shells	2	2	No branded goods; no design infringement
   Car, motorcycle and bicycle parts	Motorcycle and bicycle parts	5	5
   Car, motorcycle and bicycle parts	Wheels, hubs, rims, wheel covers, tyres	Suspended	Suspended
   Car, motorcycle and bicycle parts	Car engines, cylinder block and head assemblies	Suspended	Suspended
   Vehicles	Unpowered large food carts (non-motorised catering carts and trailers, without a tractor unit)	3	3	HS 8716800000
   Vehicles	Golf carts	Suspended	Suspended
   Vehicles	Scooters, balance boards, unicycles	Suspended	Suspended
   Vehicles	Bicycles, e-bikes, electric motorcycles, go-karts, dune buggies, ATVs, snowmobiles, tricycles, quadricycles, reverse-steering bikes, electric cargo and flatbed carts	Suspended	Suspended

7. 5.7
   Applies toOversize sea line, EU & UK

   Goods not in the table are surcharged by their import duty rate:

   Unlisted goods: surcharge by duty rate (RMB/kg)

   Duty rate or condition	Surcharge
   1%–1.9%	0
   2%–3.9%	0
   4%–5.9%	1
   6%–7.9%	2
   8%–11.9%	3
   12% or more	Ask us
   High value (USD 10,000 per piece)	Ask us
   No CE certification	2, capped at RMB 1,000

8. 5.8
   Applies toEurope air oversize (pallets)

   Magnetic inspection of machines: RMB 380 per product name, plus RMB 50 for every additional 200 kg. Machinery appraisal: RMB 700 per shipment (required for anything with a compressor). Products that need a magnetic inspection:

   • Magnetic materials: magnets, magnetic blocks, strips and stones, magnetic and iron cores, magnetic rings and other products made of magnetic material.
   • Audio equipment: speakers, microphones, receivers, buzzers, silencers, projectors, sounders, multimedia speakers, headphones, walkie-talkies, mobile phones (without battery).
   • Motors: electric and DC motors, televisions, fans, fridges, engines, generators, hair dryers, motor vehicles, LCD televisions, rice cookers, kettles, air compressors, centrifuges, massagers, sewing machines, air conditioners.
   • Other: magnetic toy parts, compasses, car tyre inflators, drives, gear reducers, rotating parts, inductors, electric gear units, relays, multimeters, magnetrons, computers and accessories.
9. 5.9
   Applies toUK air oversize (pallets)

   Magnetic products: +RMB 1/kg, minimum RMB 100 and maximum RMB 500 per shipment. Testing of complex machinery: RMB 480 per shipment.

6.Packaging and carton limits

Each last-mile carrier has its own weight and size limits. Girth is the longest side + 2 × (width + height) unless a rule says otherwise. Oversize pallets and crates are covered in the next section.

1. 6.1
   Applies toEurope & UK air, rail, sea & road lines

   Goods must be in cartons; anything not packed in a carton is refused. Cartons over 15 kg must carry a "Team Lift" label as Amazon FBA rules require.

2. 6.2
   Applies toEurope & UK rail, sea & road

   Parcel delivery after rail, sea or road freight — limits by carrier:

   Parcel limits by last-mile carrier

   Carrier	Weight	Sides	Girth	Irregular packages
   UK DPD (UK rail, sea & road)	Actual weight over 30 kg: +RMB 300 per piece. Over 40 kg: refused	Longest side under 100 cm and second side under 70 cm; any side over: +RMB 300 per piece. Any side over 160 cm: refused	230 cm or more: refused. Girth here = length + width + height	+RMB 50 per piece
   UPS (Europe)	Actual weight 25 kg to under 30 kg: +RMB 220 per piece. Over 30 kg: refused	Longest side under 100 cm and second side under 76 cm; any side over: +RMB 220 per piece. Any side over 160 cm: refused	300 cm or more: +RMB 800 per piece. Over 390 cm: refused	+RMB 180 per piece
   DPD (Europe)	Up to 30 kg actual; over 30 kg refused. Volumetric weight over 24 kg: +RMB 40 per piece	Longest side 120 cm or more, or second side 60 cm or more: +RMB 40 per piece. Longest side over 170 cm: refused	Must be under 300 cm; over 300 cm: refused	+RMB 50 per piece
   DHL (Europe) — German Amazon addresses only	Up to 25 kg actual; over 25 kg refused	Longest side under 120 cm and second side under 60 cm; any side over: +RMB 200 per piece	300 cm at most; over: refused	+RMB 200 per piece

3. 6.3
   Applies toEurope rail, sea & road · truck delivery

   Truck delivery in Europe: no carton weight or size limit. Goods for Amazon addresses must meet Amazon's own standards; for other addresses, goods larger than a Euro pallet (120 × 80 × 180 cm) are priced on request.

4. 6.4
   Applies toUK rail, sea & road · truck delivery

   Truck delivery in the UK: actual weight up to 28 kg per carton, no side over 120 cm and girth up to 300 cm. If any limit is exceeded, ask us whether the goods can ship.

5. 6.5
   Applies toEurope air

   Europe air — carton sizes and surcharges:

   Europe air carton limits

   Carton	Surcharge
   Standard: chargeable weight under 25 kg; longest side under 100 cm, second under 76 cm, third under 60 cm; girth under 300 cm	No surcharge
   Actual or volumetric weight 25 kg to under 30 kg, or longest side over 100 cm, second over 76 cm or third over 60 cm — with girth under 300 cm	+RMB 280 per carton, added for each condition met
   Actual or volumetric weight 30 kg to under 40 kg, with girth under 300 cm	+RMB 680 per carton
   Actual or volumetric weight up to 40 kg, girth between 300 and 400 cm, longest side under 160 cm	+RMB 1,260 per carton
   Actual weight over 40 kg, or longest side over 160 cm	Refused

6. 6.6
   Applies toUK air

   UK air — carton sizes and surcharges:

   UK air carton limits

   Carton	Surcharge
   Standard: chargeable weight under 30 kg; longest side under 100 cm, second under 70 cm, third under 60 cm; girth under 300 cm	No surcharge
   Oversize: actual weight up to 30 kg, and longest side between 100 and 120 cm, or second side over 70 cm, or third side over 60 cm, or girth over 300 cm	+RMB 300 per piece
   Actual weight over 30 kg and under 40 kg	+RMB 680 per piece
   Actual weight 30 kg or more, or longest side over 120 cm	Refused

7. 6.7
   Applies toEurope air

   Odd-shaped packages, such as oval ones: +RMB 180 per piece.

8. 6.8
   Applies toUK air oversize (pallets)

   UK air oversize: the consignee must be able to unload. A delivery vehicle with its own forklift or tail lift is priced on request. A standard pallet is 1 m × 1.2 m × 1.5 m and up to 1,000 kg; anything larger is priced on request. A pallet footprint larger than 1 m × 1.2 m costs +RMB 700 per pallet. Pallets or cartons that cannot be stacked safely on top of each other: +RMB 10/kg, minimum RMB 1,200 per shipment.

9. 6.9
   Applies toEurope air oversize (pallets)

   Europe air oversize (FedEx delivery):

   • Size limit 240 × 150 × 160 cm and 1 tonne per piece; anything larger is priced on request. Tail-lift delivery is not included and is priced on request.
   • Germany: a longest side over 157 cm costs an overlength fee of RMB 500 per piece, with chargeable weight up to 1,000 kg per piece; or the piece can go by DHL for +RMB 3/kg.
   • Other countries: no overlength surcharge while the longest side is under 240 cm.
   • Pallets and cartons that cannot be stacked safely on top of each other: handling and non-stackable surcharge EUR 200 per shipment. Being charged this surcharge does not mean the service can be booked for such goods.
   • Wooden crates you build yourself must be no more than 1.8 m high. The delivery address must be on the ground floor, reachable by a large truck, and the consignee must be able to unload; otherwise the consignee collects from the carrier's depot. Insisting on door delivery by TNT in that case incurs extra charges, as notified by FedEx, payable by you.

7.Oversize and heavy freight

These rules are for the oversize sea line to the EU and the UK. Last-mile delivery is by truck and handled by machine only, so packing, size and weight decide both the price and whether the goods can be delivered.

1. 7.1
   Applies toOversize sea line, EU & UK

   Packing requirements:

   • Use MDF, plywood, three-ply or other non-solid-wood board. Solid wood goes mouldy and does not meet export and clearance requirements — don't use it.
   • Plywood must be thicker than 1.2 cm and crate lids at least 1.5 cm thick, so the crate carries weight and protects the goods. Boards that are too thin or pieced together can't bear weight and risk damage; that risk is the shipper's.
   • Anything with a chargeable weight of 30 kg or more must be on a wooden pallet or in a wooden frame or crate. Pieces of 30 kg or less with a side of 1.2 m or more, or a girth of 3 m or more, should be too; if they are not, the rate rises by RMB 8/kg and you sign a waiver.
   • Forklift feet must be more than 10 cm high. Raising feet that are too low costs from RMB 50 per piece, and the added chargeable weight is charged.
   • Every pallet, frame or crate base must be open on all four sides for forklift arms — especially pieces with a side over 2 m or weighing over 750 kg — so they can be loaded and unloaded from any direction.
   • Narrow goods (30 cm wide or less) that must stand upright need a wooden crate or an A-frame, widened and reinforced so they can't topple or break; an upright width over 50 cm is recommended.
   • Wooden frames need diagonal bracing on all four sides, with gaps between slats of no more than 30 cm.
   • Crates wider than 100 cm with a top area of 1.5 m² or more need internal cross-beams and posts; reinforcement costs from RMB 100 per piece.
   • Protect the goods inside with corner guards, foam, air columns or cartons, and mark the outside "This way up". Bare goods inside are not accepted; damage caused by poor inner packing is not covered by claims.
   • Fragile goods (glass, ceramics, marble, sintered stone, electronic displays and the like) need fragile labels and a signed waiver: they are covered for loss, not for damage.
   • Not accepted: open iron frames, sheet-iron packaging, the machine's own feet used as packing feet, and uneven or irregular packing.
   • Standard cartons must at least be palletised, with a signed waiver.
   • Pallet-only packing is not accepted (flight cases excepted): build wooden frames or crates before delivering to our warehouse. If you insist on shipping on a pallet, you sign a disclaimer and bear the risk of damage and shortage.
   • Pack odd-shaped goods in a multi-piece shipment in pallets, frames or crates yourself before delivery, to avoid disputes. If you ask us to pack them, the size after packing is measured and used, chargeable weight is re-measured after packing, and no packing time is guaranteed.
   • Goods are checked on arrival at our warehouse; packing that doesn't meet these rules must be corrected as the warehouse advises. For crates that can't be opened, or orders where you decline the correction, you sign a disclaimer and bear the risk; we pay no damage claims.
2. 7.2
   Applies toOversize sea line, EU & UK

   Packing services we can provide:

   Packing fees

   Service	Fee
   Pallet	RMB 100 per m², minimum RMB 100 per pallet. Palletising typically adds 15–30 kg chargeable weight per piece; the measured figure applies
   Wooden frame	RMB 200 per m³, minimum RMB 200 each
   Wooden crate	RMB 300 per m³, minimum RMB 300 each
   Pallet feet	Wooden blocks RMB 15 each; welded iron feet from RMB 50 each
   Other handling	Agreed by difficulty

3. 7.3
   Applies toOversize sea line, EU & UK

   Rod and panel goods. Rod goods 1: 1.6 m long or more, with width + height up to 50 cm. Rod goods 2: over 2.3 m long, with width + height over 50 cm and up to 80 cm. Panel goods: longest side 1.6 m or more, second side 0.8 m or more, shortest side 0.3 m or less. Each is charged at least 100 kg (UK line: a single-piece shipment from 100 kg; in a multi-piece shipment over 100 kg chargeable in total, panel goods from 50 kg). With several such pieces in one shipment, the longest one is charged; if a shipment mixes panel goods, rod goods and other overlength goods, each type is charged on its longest piece and the fees are added together.

4. 7.4
   Applies toOversize sea line, EU & UK

   Overlength fee: from RMB 500 per piece, by length, with a minimum chargeable weight per piece:

   Minimum chargeable weight for long pieces

   Length	Minimum per piece
   160–230 cm	100 kg
   231–290 cm	200 kg
   291–410 cm	300 kg
   411–470 cm	400 kg
   471–590 cm	500 kg
   591–650 cm	600 kg
   651–800 cm	700 kg

5. 7.5
   Applies toOversize sea line, EU & UK

   Overlength fees, EU line (RMB per piece, by length and delivery zone):

   Overlength fees, EU (RMB per piece)

   Goods or country	Postcodes	Zone	From 160 cm	From 200 cm	From 230 cm	From 290 cm	From 350 cm	From 410 cm	From 470 cm	From 530 cm	From 590 cm	From 650 cm	From 710 cm	From 770 cm	From 800 cm
   Rod goods 1 (width + height 20–50 cm)	—	Any	—	500	1000	1400	2100	3400	6000	8000	12100	14500	17000	19500	21000
   Rod goods 2 (width + height 50–80 cm; over 2.3 m up to 2.9 m long: RMB 1,200 per piece)	—	Any	—	—	1,200 per piece	1200	1800	3000	5400	6100	9000	12500	14800	16300	19500
   Panel goods 1 (shortest side up to 30 cm, second side 80–140 cm; fragile, waiver required)	—	Any	—	600	1200	1700	2500	3800	7000	10200	—	—	—	—	—
   Panel goods 2 (shortest side up to 30 cm, second side over 140 cm; fragile, waiver required)	—	Any	—	900	1600	2900	3500	5200	7500	12600	—	—	—	—	—
   Germany	32–37, 40–77	A	—	—	450	700	1000	2200	4100	4800	6300	7000	10600	13500	15000
   Germany	01–04, 06–31, 38–39, 78–99	B	—	—	450	700	1000	2200	4100	4800	6300	7000	10600	13500	15000
   France	01–03, 08, 10, 14–15, 18–19, 21, 23–25, 27, 28, 36–39, 41–43, 45, 51–52, 54–55, 57–63, 67–80, 85–95	A	—	—	550	750	1100	2600	4500	5200	7000	8000	13100	14000	17000
   France	04–07, 09, 11–13, 16–17, 20, 22, 26, 29–35, 40, 44, 46–50, 53, 56, 64–66, 81–84	B	—	—	700	1200	2200	2900	4700	5700	7800	11000	12700	15500	18000
   Spain	01–03, 05, 06, 08–10, 12–14, 16, 19, 20, 22–26, 28, 30–31, 34, 37, 39, 40, 42–50	A	—	—	500	800	1200	2700	4600	5900	7100	8900	13600	15800	18500
   Spain	04, 07, 11, 15, 17–18, 21, 27, 29, 32–33, 35–36, 38, 41	B	—	—	900	1600	2200	3900	5900	7900	9900	14500	19100	21000	23000
   Portugal	10–38, 40–54, 60–64, 70–89	A	—	—	600	1000	1300	2600	4800	5950	8900	13100	18400	19900	22000
   Italy	00–06, 10–59, 60–67, 70, 71, 75, 76, 80–86	A	—	—	500	750	1300	2300	3500	4700	7300	8500	13300	16100	17500
   Italy	07–09, 72–74, 87–98	B	—	—	1000	1900	2500	3500	5100	6300	9300	12300	16900	19300	22100
   Netherlands	10–99	A	—	—	500	900	1200	2100	3400	4600	7100	8400	13000	15000	16800
   Belgium	10–26, 28–51, 53, 55, 56, 60–62, 64–66, 69–71, 73, 75–80, 82–99	A	—	—	500	800	1200	2400	3400	4600	7100	8400	13000	15000	16800
   Luxembourg	10–99	A	—	—	500	800	1300	2500	3400	4600	7100	8400	13000	15000	16800
   Poland	00–19, 30–52, 60–89	A	—	—	550	850	1300	2100	3200	4300	5600	7300	10800	14000	15900
   Czechia	10–19, 25–41, 43, 44, 46, 47, 50–51, 53–79	A	—	—	600	1200	1600	2300	3700	5400	7800	11800	16500	18500	21000
   Austria	10–13, 20–28, 30–75, 80–99	A	—	—	600	1200	1600	3100	4600	6700	10000	13000	17800	19000	21000
   Hungary	10–12, 15, 20–99	A	—	—	600	1200	1600	2800	4600	5800	8700	12500	17800	18500	21000
   Slovakia	01–09, 81–85, 90–99	A	—	—	600	1200	1600	2800	4600	5800	8700	12500	17800	18500	21000
   Lithuania	00–15, 17–21, 25–33, 35–42, 44–60, 62–99	A	—	—	600	1200	1600	2800	4600	5800	8700	12500	17800	18500	21000
   Latvia	10, 20, 21, 30–48, 50–57	A	—	—	700	1300	1900	2900	4800	5950	8900	13100	18400	19900	22000
   Croatia	10, 20–23, 31–35, 40, 42–44, 47–49, 51–53	A	—	—	600	1200	1600	2700	4500	6000	9500	13500	16800	19500	21500
   Estonia	10–13, 15, 19–21, 29–32, 40–46, 48–51, 60–76, 78–80, 85–88, 90–94	A	—	—	700	1300	1900	2650	4700	6500	9900	14200	17000	19500	21500
   Slovenia	10, 12–16, 20, 22, 23, 25, 26, 30, 32, 33, 35, 36, 40, 42, 45, 46, 50, 52, 56, 60, 62, 63, 65, 66, 80, 82, 83, 85, 86, 90, 92	A	—	—	500	1100	1500	2100	4000	5450	8100	12100	17000	17900	20000
   Bulgaria	10–18, 20–99	A	—	—	700	1200	1600	2900	4800	5950	8900	13100	18400	19900	22000
   Romania	01–08, 10–14, 20–24, 30–33, 40–45, 50–55, 60–62, 70–73, 80–82, 90–92	A	—	—	700	1200	1600	2800	4800	5950	8900	13100	18400	19900	22000
   Greece	10–27, 30, 32–38, 40–41, 43–48, 50–63, 65–69	A	—	—	750	1250	1800	2900	4800	5950	8900	13100	18400	19900	22000
   Denmark	10–37, 40–99	A	—	—	700	1200	2000	2650	4700	6500	9900	14200	17000	19500	21500
   Sweden	10–19, 21–31, 33–39, 41–47, 50–81	A	—	—	700	1400	2100	2700	4800	5950	8900	13100	18400	19900	22000
   Sweden	82–98	B	—	—	1000	1700	2400	3200	4800	5950	8900	13100	18400	19900	22000
   Finland	00–21, 23–86	A	—	—	750	1250	1750	2900	4800	5950	8900	13100	18400	19900	22000
   Finland	22, 87–99	B	—	—	900	1500	2100	3500	5200	6400	9500	13100	18400	19900	22000
   Ireland	A41, A42, A45, A63, A67, A75, A81–A86, A91, A92, A94, A96, A98, C15, D01–D18, D20, D22, D24, D6W, E21, E25, E32, E34, E41, E45, E53, E91, F12, F23, F26, F28, F31, F35, F42, F45, F52, F56, F91–F94, H12, H14, H16, H18, H23, H53, H54, H62, H65, H71, H91, K32, K34, K36, K45, K56, K67, K78, N37, N39, N41, N91, P12, P14, P17, P24, P25, P31, P32, P36, P43, P47, P51, P56, P61, P67, P72, P75, P81, P85, R14, R21, R32, R35, R42, R45, R51, R56, R93, R95, T12, T23, T34, T45, T56, V14, V15, V23, V31, V35, V42, V92–V95, W12, W23, W34, W91, X42, X91, Y14, Y21, Y25, Y34, Y35	A	—	—	600	1200	1750	2600	3900	4700	7500	13000	16500	19000	22000

6. 7.6
   Applies toOversize sea line, EU & UK

   Overlength fees, UK line (RMB per piece, by length and delivery zone):

   Overlength fees, UK (RMB per piece)

   Goods or zone	Postcodes	Zone	From 160 cm	From 200 cm	From 230 cm	From 290 cm	From 350 cm	From 410 cm	From 470 cm	From 530 cm	From 590 cm	From 650 cm	From 710 cm	From 770 cm	From 800 cm
   Rod goods 1 (width + height 20–50 cm)	—	Any	—	500	1200	2000	2400	3900	5800	7500	10800	14500	16500	19500	21000
   Rod goods 2 (width + height 50–80 cm; over 2.3 m up to 2.9 m long: RMB 1,200 per piece)	—	Any	—	—	1,200 per piece	1200	1800	3000	5400	6100	9000	12500	14800	16300	19500
   Panel goods 1 (shortest side up to 30 cm, second side 80–140 cm; fragile, waiver required)	—	Any	—	600	1200	2100	3100	4500	7000	10200	—	—	—	—	—
   Panel goods 2 (shortest side up to 30 cm, second side over 140 cm; fragile, waiver required)	—	Any	—	1100	1800	2600	4000	5100	7500	12600	—	—	—	—	—
   UK	AL, B, BA, BB, BD, BL, BS, CB, CF1–49, CH, CM0–13, 15, 17–99, CO, CV, CW, DA3, 4, 9–13, DE, DH, DN, DY, FY, GL, HD, HG, HP, HR, HU, HX, IP, L, LE, LN1–13, LS, LU, M, MK, NE1–18, 20–42, 50–60, 72, NG, NN, NP, NR, OL, OX1–5, 7, 9–18, 20, 25–29, 33, 39, 44, 49, PE1–38, PR, RG, RM16–18, S1–14, 17–18, 20–21, 25–26, 32–33, 35–36, 40, 45, 49, 60–66, 70–75, 80–81, 96–99, SG, SK1–17, 22–23, SL1, 2, 4, 5, SN, SP, SR, SS, ST, SY1–6, TF, TS1–5, 19, WA, WD, WF, WN, WR, WS, WV, YO1, 7–8, 10–19, 21–26, 30–32, 41–43, 51, 60–62, 90–91, 95	A	—	—	500	900	1400	2900	4500	5600	8500	12100	14700	16500	19000
   UK	BH, BN, BR, CA1–24, CM14, 16, CR, CT, DA1–2, 5–8, 14–18, DG, DL, DT, E1–18, 20, 98, E1W, EC1–4, EH, EN, EX, FK1–19, G1–82, GU, HA, IG, KA1–26, 29, KT1–24, KY, LA, LD, LL1–21, ME, ML, N1–22, N1C, NE19, 43–49, 61–71, NW1–11, PL, PO1–29, RH, RM1–15, 19–20, SA1–20, 31, SE1–28, SL0, 3, SM, SO, SW1–20, SY7–10, TA, TD, TN1–40, TQ, TS6–18, TW, UB, W1–14, WC1–2	B	—	—	600	1200	1800	3300	5800	7100	9700	13100	16700	17000	19500
   UK	IV, TR, DD, FK20–21, G83–84, 90, AB, KW1–17, PH1–50, PO30–41	C	—	—	800	1400	2100	3900	6300	8400	11000	14800	19600	22000	23500
   Northern Ireland	BT	D	—	—	600	1100	1700	2900	4200	6500	9800	12200	17100	19100	20000
   UK	KA27–28, PA1–20, PA40, BT1–99, HS, GY, IM, JE, PA20–38, ZE, other islands	E	—	—	900	1600	2500	3800	6100	8900	12000	16200	22100	22000	23500

7. 7.7
   Applies toOversize sea line, EU & UK

   Overheight: a piece 2.2 m high or more costs +RMB 2/kg, minimum RMB 800 and maximum RMB 1,500 per shipment. Wide or tall pieces are charged on stretched dimensions: a width of 215 cm or more is charged as 235 cm, and a height of 245 cm or more as 269 cm.

8. 7.8
   Applies toOversize sea line, EU & UK

   Heavy pieces: a piece over 3 tonnes chargeable weight costs a heavy-handling fee from RMB 3,200 per piece:

   Heavy-handling fee per piece

   Chargeable weight per piece	Fee per piece
   3,001–3,500 kg	RMB 3,200
   3,501–4,000 kg	RMB 4,800
   4,001–5,000 kg	RMB 8,000
   5,001–6,000 kg	RMB 13,600
   6,001–8,000 kg	RMB 20,000
   8,001–10,000 kg	RMB 28,000

9. 7.9
   Applies toOversize sea line, EU & UK

   Unloading is not included — the consignee needs a forklift and an unloading platform, and the road must take a 16–18 m truck — when a piece weighs over 750 kg; when the shipment is over 6 CBM or over 1,000 kg chargeable, or a piece is 2.2 m high or more; or when a piece is over 2 m long or wide.

8.Chargeable weight and minimums

1. 8.1
   Applies toOversize sea line, EU & UK

   Chargeable weight is the greater of actual weight and volumetric weight, where volumetric weight = length × width × height (cm) ÷ 6,000. In a multi-piece shipment each piece is charged on its own: a heavy piece at its actual weight, a light, bulky piece at its volumetric weight. The minimum is 50 kg per shipment.

2. 8.2
   Applies toEurope & UK air

   Cartons with an actual weight over 10 kg (over 12 kg for battery goods) get a 50% volumetric split: they are charged at the actual weight plus half the difference between volumetric and actual weight.

3. 8.3

   Minimum chargeable weight:

   Minimum chargeable weight by service

   Service	Minimum
   Europe & UK air, general cargo	10 kg per piece and 10 kg per shipment
   Europe & UK air, battery goods	12 kg per piece and 12 kg per shipment
   Europe rail, sea & road · parcel delivery	12 kg per piece
   UK rail, sea & road · DPD delivery	12 kg per piece
   Europe air oversize (pallets)	50 kg per shipment
   UK air oversize (pallets)	50 kg per piece
   Oversize sea line, EU & UK	50 kg per shipment; rod, panel and long pieces as in the oversize section; islands and remote areas as in the delivery section

4. 8.4
   Applies toEurope rail, sea & road · parcel deliveryUK rail, sea & road · DPD delivery

   A shipment of a single piece: +RMB 30 per piece.

5. 8.5
   Applies toEurope & UK air

   A shipment of a single piece: RMB 50 per piece.

6. 8.6
   Applies toEurope & UK rail, sea & road

   Dense cargo gets a lower per-kg rate (kg per CBM of the shipment):

   Density discounts (RMB off per kg)

   Service	Over 220 kg/CBM	Over 250 kg/CBM	Over 300 kg/CBM	Over 350 kg/CBM
   Europe road and rail (parcel and truck delivery)	0.5	1	1.5	2
   Europe sea (parcel and truck delivery)	—	0.3	0.5	0.8
   UK road (DPD and truck delivery)	0.5	1	1.5	2
   UK sea (DPD and truck delivery)	0.2	0.4	0.6	0.8

7. 8.7
   Applies toUK air oversize (pallets)

   Density discount: at 1:300 the rate drops by RMB 1/kg, at 1:500 by RMB 2/kg. Shipments over 500 kg can be priced on request.

9.Delivery addresses, changes and returns

1. 9.1
   Applies toEurope rail, sea & road · parcel delivery

   Non-Amazon addresses: +RMB 1/kg. Private addresses are refused. Choosing a specific last-mile carrier: +RMB 0.5/kg.

2. 9.2
   Applies toEurope & UK air

   Delivery to a business or private (non-Amazon) address: +RMB 1/kg, minimum RMB 100 per shipment.

3. 9.3
   Applies toEurope air

   Remote and island addresses: ask before booking whether we can deliver and at what cost. If a failed delivery leads to a second delivery, it is charged at cost.

4. 9.4
   Applies toEurope air

   If an Amazon warehouse refuses or returns the goods, or once a business or private address has taken delivery, we pay no compensation and accept no responsibility; we do not review your packaging for this.

5. 9.5
   Applies toEurope air

   Returns and address changes: once the goods are in our system and the waybill is issued, a return at your request costs RMB 100 per shipment; once the goods have left our Shenzhen warehouse they can no longer be held or returned. If the consignee changes the address with the carrier, that is charged at cost. Holding or redirecting before customs clearance: air hold fee GBP 50 per bill of lading; relabelling GBP 5 per piece to a UPS label and GBP 5 per piece to an FBA label (by outer-carton label type, added together when several types are needed).

6. 9.6
   Applies toUK rail, sea & road · DPD delivery

   UK DPD remote areas (Highlands and Islands):

   UK DPD remote postcodes

   Area	Postcodes	Status
   Northern Ireland (including Belfast and Bangor)	All BT	Remote
   Channel Islands (Jersey, Guernsey)	JE, GY	Not delivered; not accepted
   Isle of Man	All IM	Remote
   Scottish Highlands	AB36–38, AB55–56, FK17–21, IV1–39, IV52–54, IV63, KW1–14, PA21–40, PH19–26, PH30–41, PH49–50	Remote
   Scottish islands	HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3	Remote
   Isles of Scilly	—	Remote

7. 9.7
   Applies toEurope air oversize (pallets)

   Europe air oversize (FedEx delivery) — address charges:

   • Business addresses other than Amazon FBA, and private addresses: +RMB 1/kg.
   • Remote addresses: +RMB 5.5/kg, minimum RMB 160 per shipment.
   • A signed delivery receipt (POD) after delivery: +RMB 50 per shipment.
   • If, after collection, the address is changed (by you or by us through FedEx) and the consignee then refuses the goods so they come back to our overseas warehouse, all costs are the shipper's: RMB 150 per shipment, plus the second delivery at cost.
8. 9.8
   Applies toUK air oversize (pallets)

   UK air oversize is delivered by truck. The address must be on the ground floor, reachable by a large truck, and the consignee must be able to unload. If small or narrow roads or local conditions stop the truck, a delivery surcharge applies: it is collected in advance when the carrier notifies us at delivery and then settled at cost against the original bill. If the first delivery fails, a second-delivery fee applies, minimum RMB 250 per shipment. While the goods wait at the trucking company's warehouse, storage is RMB 150 per shipment per day, and the second delivery is billed at cost, minimum RMB 350 and maximum RMB 1,200 per shipment. Rates are zoned by postcode; postcodes outside the five zones are priced on request.

9. 9.9
   Applies toOversize sea line, EU & UK

   Islands may not be served even when their postcode is in the price list — especially the French, Italian, Spanish, Greek and Croatian islands — so ask first. Island and remote rules, EU line:

   Islands and exceptions, EU line

   Country	Postcodes	Rule
   Germany	18, 23, 25, 26 (islands)	+RMB 8/kg, minimum 201 kg
   France	17630 (island)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   France	20 (Corsica)	+RMB 20/kg, minimum 301 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Spain	07 (Balearic Islands)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Spain	35, 38 (Canary Islands)	+RMB 15/kg, minimum 201 kg. Second customs clearance: you provide the tax number and the buyer pays the import VAT and duty. Longest side up to 3.5 m; overlength fee 2.5 × the table
   Portugal	9500-454 Ponta Delgada	Not delivered
   Italy	30 (island parts)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Italy	07, 08, 09 (Sardinia)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Italy	91 (island parts), 04031 Ventotene, 57037 Elba, 71051, 71040 San Domino	+RMB 8/kg, minimum 201 kg
   Italy	23041 Livigno	Free-trade zone, not delivered: the consignee collects outside the zone
   Netherlands	17, 91 (island parts)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Croatia	20 (islands)	Not delivered
   Croatia	23, 51 (islands)	+RMB 15/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Estonia	92 (islands)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Greece	18 (islands), 37001 (island)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Greece	42200, 64002, 49100	Not delivered
   Denmark	37, 45 (islands)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table
   Sweden	38, 62 (islands)	+RMB 8/kg, minimum 201 kg; longest side up to 4 m; overlength fee 1.5 × the table

10. 9.10
    Applies toOversize sea line, EU & UK

    Remote areas and islands, UK line:

    Remote postcodes and islands, UK line

    Postcodes	Rule
    IV, AB, KW1–17, PA1–19, PH1–50	Remote: +RMB 5/kg, minimum 201 kg
    KA27–28, HS, PA20	Remote: +RMB 5/kg, minimum 201 kg
    PO30–41 (Isle of Wight)	Remote: +RMB 5/kg, minimum 201 kg; PO35 (island) a further +RMB 5/kg
    IM (Isle of Man)	Remote: +RMB 5/kg, island parts +RMB 8/kg; minimum 201 kg; second customs clearance
    JE, GY (Channel Islands)	Remote: +RMB 5/kg, minimum 201 kg; second customs clearance
    ZE (Shetland)	Remote: +RMB 10/kg, minimum 201 kg
    BT (Northern Ireland)	Second customs clearance: +RMB 500 per shipment
    Other islands	+RMB 8/kg, minimum 201 kg; second customs clearance

11. 9.11
    Applies toOversize sea line, EU & UK

    Tell us when you book if the consignee is in a city centre, a pedestrian zone, a road with construction restrictions, or a street too narrow for a truck. If you don't, and the goods can't be delivered or need a smaller vehicle, the extra costs — second delivery, vehicle change, waiting time — are the shipper's.

12. 9.12
    Applies toOversize sea line, EU & UK

    The consignee's phone number and email are mandatory. If they are missing or wrong, every resulting risk and cost — order changes, delays, failed or second deliveries, returns — is the shipper's. Because overseas storage is expensive and abandoned goods risk destruction, goods whose consignee details are incomplete cannot be dispatched.

13. 9.13
    Applies toOversize sea line, EU & UK

    Changing the delivery address at your request costs an amendment fee plus any difference in delivery price:

    • Amendment fee: after loading and before arrival in port, RMB 300 per shipment; after arrival and before reaching the overseas warehouse, RMB 500; after reaching the overseas warehouse and before dispatch, RMB 800; after dispatch, agreed case by case. Address changes after arrival in port are not guaranteed to succeed.
    • Price difference: quoted per shipment by the distance between the old and new address; no response time is guaranteed for the quote.
    • Second delivery: from 30% of the shipment's total charges.

10.Own VAT and deferred VAT (PVA)

These rules apply when goods clear under your own VAT and EORI numbers (own VAT, 自税), including postponed import VAT accounting (PVA, 递延), rather than duty-paid (DDP, 包税).

1. 10.1
   Applies toEurope rail, sea & road · parcel deliveryUK airUK rail, sea & road

   Own-VAT and deferred clearance must be approved before you book: send our customer service the documents for your tax number, we review them, and you can book once they are approved. Each tax number is reviewed only once.

2. 10.2
   Applies toEurope & UK air, rail, sea & road lines

   Your VAT and EORI numbers must be genuine and valid, and HS codes must be valid in the destination country. You can check them here:

   • UK VAT number check: https://www.tax.service.gov.uk/check-vat-number/enter-vat-details
   • UK commodity codes (UK Trade Tariff): https://www.trade-tariff.service.gov.uk/
   • EU VAT number check (VIES): https://ec.europa.eu/taxation_customs/vies/
   • EU commodity codes (TARIC): https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
3. 10.3
   Applies toEurope & UK air, rail, sea & road lines

   Under-declaring own-VAT and deferred goods is strictly forbidden. UK: declare unit prices at 20–30% of the sales listing price, and no lower; your sales listing must match the VAT number used for clearance. Europe: declare at least 35% of the sales listing price.

4. 10.4
   Applies toEurope rail, sea & road · parcel delivery

   Europe rail, sea and road with parcel delivery:

   • The country where your VAT is registered must be the delivery country. Duty is charged at cost; for duty we pay on your behalf we add a 3% advance fee, waived if you prepay duty at 5% of the goods value. Duty is converted at EUR 1 = RMB 8.5.
   • Declare at least 35% of the sales listing price and provide proof of your VAT filings. Fines for under-declaration, storage and inspection fees arising from a customs inspection are charged at cost.
   • Belgium and the Netherlands: VAT = (declared value + duty + onward freight) × 21%, where the onward freight is EUR 800–3,000 depending on distance.
5. 10.5
   Applies toEurope rail, sea & road

   Europe rail, sea and road, goods not duty-paid (own VAT or deferred): costs of a customs inspection and overseas storage are yours — unloading EUR 800, sorting EUR 500, inspection EUR 100, 7 days' free storage then EUR 2 per CBM per day, and fines at cost. Send any documents we ask for promptly to avoid storage charges.

6. 10.6
   Applies toEurope air

   Europe air, deferred (PVA):

   • Declared values follow the customs broker's standard: between 30% and 75% of the sales price. Duty is prepaid at 5% as a deposit; the actual duty follows the tax bill, and any difference is refunded or charged.
   • Inspection fee: EUR 75 per order — not charged if the goods are released normally after the inspection.
   • Taxes are charged at cost, per the tax bill.
   • Amazon addresses only. Duty is charged at cost, and we need your VAT and EORI numbers, the business licence of the VAT-registered company, and a scan of the legal representative's ID.
7. 10.7
   Applies toUK airUK rail, sea & road

   UK air, rail, sea and road:

   • Amazon addresses can clear deferred.
   • Product information on the invoice must be true. Customs storage during an inspection hold is yours. If the HS code you give doesn't apply and customs abroad changes it, the duty difference is yours.
   • Inspection fees and overseas storage for goods that are not duty-paid are yours.
   • Taxes are charged at cost, per the tax bill.
8. 10.8
   Applies toUK air oversize (pallets)

   UK air oversize, own tax without deferment: clearance fee RMB 200 per shipment; tax is prepaid at 25% as a deposit, the actual tax follows the tax bill, and any difference is refunded or charged. If customs inspects: inspection fee GBP 50 per shipment, and inspection storage of GBP 15 per pallet per week from the day after the inspection notice, a part week counting as a full week.

9. 10.9

   Destination customs clearance fee:

   Destination clearance fees

   Service	Duty-paid (DDP)	Own VAT / deferred
   Europe rail, sea & road · parcel delivery	None	RMB 350 per shipment
   Europe rail and road · truck delivery	None	RMB 350 per shipment
   Europe sea · truck delivery (incl. per-CBM)	RMB 350 per shipment	RMB 350 per shipment
   Europe air	None	RMB 350 per shipment
   UK air	None	RMB 100 per shipment
   UK rail, sea & road	None	RMB 200 per shipment
   UK air oversize (pallets)	—	RMB 200 per shipment (own tax, not deferred)

10. 10.10
    Applies toOversize sea line, EU & UK

    Tax numbers needed for some destinations: Hungary — a VAT number; Romania — a UIT code; Greece — a VAT number whose address matches the delivery address, or the goods can't be delivered. Spain's Canary Islands and the UK's Northern Ireland, Channel Islands and offshore islands need a second customs clearance (see the island tables under delivery).

11.Customs inspections and holds

1. 11.1
   Applies toEurope airUK air oversize (pallets)

   We accept no claim in these cases:

   • Goods held or returned because the certification reports or brand authorisations customs asked for were not supplied: all liability and costs are the shipper's.
   • Goods held because they were not declared as they are, infringe intellectual property or may not be imported locally. We only help the shipper with clearance documents.
   • Goods seized because of their own quality or a certification problem.
   • Damage or loss caused by war, natural disasters or other force majeure.
   • An overall delay caused by a customs clearance delay during transit.
   • Short quantities, damaged goods or damaged product boxes; fragile goods are not compensated for any loss.
2. 11.2
   Applies toEurope airUK air oversize (pallets)

   Goods held or destroyed by customs because the products are non-compliant are not compensated.

3. 11.3
   Applies toUK air oversize (pallets)

   You are responsible for your goods meeting the importing country's requirements; extra costs from customs or commodity inspections — overdue storage, destruction, return shipping and the like — are yours. Cooperate promptly with any clearance documents needed at destination; if you can't provide them, the consequences are yours. If UK customs advises changing the HS code or the declared value, you must adjust it; otherwise the duty difference from a code customs changes, and any inspection caused by under-declaration, are at your cost.

4. 11.4
   Applies toEurope air oversize (pallets)

   If customs inspects the goods and finds they don't meet EU standards, they will be returned or destroyed.

5. 11.5
   Applies toOversize sea line, EU & UK

   If customs holds goods because of a problem with the product, we can help with the clearance but accept no responsibility. Examples:

   • The product has no CE certification, no CE label, or a fake CE.
   • The product was not declared truthfully, infringes intellectual property or may not be imported into the EU. We pay no compensation for holds caused by omissions, wrong or concealed declarations, smuggling, substandard quality or missing certificates; where goods were concealed or misdeclared, you pay the resulting inspection fees, storage, container rent and fines.
   • Accessories that don't meet EU requirements.
   • Sensitive product names that lead customs to inspect and hold the goods.

12.Transit times and delay compensation

Transit times are for reference and exclude customs inspection. Where a row says so, they also exclude public holidays in China and abroad, and flight delays.

1. 12.1

   Reference transit times:

   Routes and reference transit times

   Service	Route	Reference transit
   Europe road · parcel delivery	Loaded in Shenzhen → exit via Xinjiang → Kazakhstan → Russia → Belarus → Poland → customs clearance in Belgium → UPS, DHL, DPD, GLS, DF or OULALA (or truck)	About 20–30 calendar days after loading
   Europe rail · parcel delivery	Loaded in Shenzhen → Chengdu or Chongqing rail service → exit via Xinjiang → Kazakhstan → Russia → Belarus → Małaszewicze or Duisburg → clearance in Belgium or Poland → parcel carrier	About 30–40 days after loading
   Europe rail express · parcel delivery	Loaded in Shenzhen → Zengcheng West → exit via Xinjiang → Kazakhstan → Russia → Belarus → Małaszewicze → clearance in Belgium or Poland → parcel carrier	About 25–35 days after loading
   Europe sea · parcel delivery	Loaded in Shenzhen → Yantian → Rotterdam → clearance in Belgium → parcel carrier	About 40–50 calendar days after loading
   Europe rail · truck delivery	As Europe rail, then devanned at a German overseas warehouse and trucked to the destination warehouse	About 35–45 calendar days after loading
   Europe rail express · truck delivery	As Europe rail express, then devanned at a German overseas warehouse and trucked to the destination warehouse	About 26–32 calendar days after loading
   Europe sea · truck delivery	As Europe sea, then devanned at a German overseas warehouse and trucked to the destination warehouse	About 45–55 calendar days after loading
   Europe road · truck delivery	As Europe road, then devanned at a German overseas warehouse and trucked to the destination warehouse	About 25–35 calendar days after loading
   UK road · DPD delivery	Loaded in Shenzhen → exit via Xinjiang → Kazakhstan → Russia → Belarus → Poland → clearance in London → DPD	20–30 calendar days after departure
   UK rail · DPD delivery	Loaded in Shenzhen → Chengdu or Chongqing rail service → exit via Xinjiang → Kazakhstan → Russia → Belarus → Małaszewicze or Duisburg → clearance in London → DPD	25–35 calendar days after loading
   UK sea · DPD delivery	Loaded in Shenzhen → Yantian → Felixstowe → clearance in London → DPD	35–45 calendar days after sailing
   UK road · truck delivery	As UK road, then devanned at an overseas warehouse and trucked to the destination warehouse	20–30 calendar days after departure, to the warehouse
   UK rail · truck delivery	As UK rail, then devanned at an overseas warehouse and trucked to the destination warehouse	25–35 calendar days after loading, to the warehouse
   UK sea · truck delivery	As UK sea, then devanned at an overseas warehouse and trucked to the destination warehouse	45–55 calendar days in total, to the warehouse
   Europe air, time-definite (general cargo)	Direct flights from China; UPS delivery	7–9 calendar days, counted from the day after arrival at our Shenzhen warehouse
   Europe air, standard (general cargo)	Consolidated transit or direct flights; UPS delivery	Collected by the last-mile carrier 8–12 calendar days from the day after warehouse arrival
   Europe air, battery goods	Truck from Shenzhen, exit via Xinjiang → Kazakhstan → charter flight to a Belgian or Dutch airport; UPS delivery; general and battery goods	Collected 8–10 working days from the day after warehouse arrival; excludes public holidays and flight delays
   UK air, time-definite (general cargo)	Consolidated flights from China; DPD delivery	8 calendar days, counted from the day after arrival at our Shenzhen warehouse
   UK air, standard (general cargo)	Consolidated transit flights; DPD delivery	Collected 8–12 calendar days from the day after warehouse arrival
   UK air, battery goods	Consolidated flights via Vietnam, Korea or Kazakhstan; DPD delivery	Collected 8–12 calendar days after leaving the warehouse; excludes public holidays and flight delays
   Europe air oversize (pallets)	Flights via Ezhou or Hangzhou, or direct; leaves the warehouse on Tuesdays, Thursdays and Saturdays; formal export declarations accepted; FedEx delivery	Collected 6–8 working days from the day after warehouse arrival; excludes public holidays and flight delays
   UK air oversize (pallets)	Truck delivery	Collected 6–8 working days from the day after warehouse arrival; excludes public holidays

2. 12.2
   Applies toEurope & UK air

   Cut-off at our Shenzhen warehouse is 18:00 every day; goods received after the cut-off count from the next day. Goods handed in at one of our other collection warehouses add one day for the transfer.

3. 12.3
   Applies toEurope air

   Europe air time-definite: the time-definite service is cancelled for November.

4. 12.4
   Applies toEurope airUK air

   Delay compensation: if a time-definite or standard general-cargo air shipment is not collected by the last-mile carrier in time, we pay RMB 1 per kg for each day of delay, up to RMB 5 per kg. Days count from the day after the goods arrive at our Shenzhen warehouse.

   When delay compensation starts

   Service	Compensation from
   Europe air, time-definite	The 10th calendar day
   Europe air, standard	The 15th calendar day
   UK air, time-definite	The 9th calendar day
   UK air, standard	The 15th calendar day
   Europe and UK air, battery goods	No delay compensation

5. 12.5
   Applies toEurope airUK air

   Delays from these causes are not compensated:

   • Any piece of the shipment has been collected: the whole shipment then counts as collected.
   • You have not paid the agreed charges.
   • Customs inspection, holds, policy changes in the destination country and other force majeure.
   • Weather, war, epidemics, strikes, cargo offloaded from flights and other external events beyond our control.
   • Causes on the customer's side: wrong information, goods that break the destination's laws, or a consignee who can't be reached.

13.Liability, claims and insurance

1. 13.1
   Applies toEurope & UK air, rail, sea & road lines

   Compensation standard:

   • Goods lost in our warehouse in China: we pay the declared value and refund the freight.
   • Goods lost in transit: compensated as the carrier compensates, at RMB 40/kg, without refund of freight.
   • Goods already collected by the parcel carrier: compensated by that carrier's standard, at most USD 100 per shipment, without refund of freight. Missing contents and taxes paid are not compensated.
   • Force majeure — strikes, war, natural disasters, customs action, detention at ports and terminals, government action: no liability.
   • No claim is accepted for a shipment with a complete signed proof of delivery (POD).
2. 13.2
   Applies toEurope airUK air oversize (pallets)

   Loss before the last-mile carrier collects the goods: RMB 40/kg, without refund of freight. Pieces confirmed lost after collection: at most USD 100 per shipment, whatever the declared or actual value — shipping with us means accepting this limit.

3. 13.3
   Applies toEurope airUK air oversize (pallets)

   If goods have not arrived after collection, ask us to investigate within 15 days; later requests are not handled.

4. 13.4
   Applies toUK air oversize (pallets)

   Pack the goods in proper, sturdy cartons. Damage, and loss of part of a carton's contents, are not compensated; for high-value goods we recommend you buy insurance.

5. 13.5
   Applies toEurope & UK air, rail, sea & road lines

   For high-value goods, buy insurance yourself. Uninsured goods lost in transit are compensated under the compensation standard above.

6. 13.6
   Applies toOversize sea line, EU & UK

   Oversize sea line — claims and insurance:

   • Loss: at most twice the freight, and no more than RMB 40/kg; freight is not refunded.
   • Damage: needs evidence. If it is proven to be caused by our carriage, we pay at most RMB 500 per shipment. Fragile goods — glass, ceramics, marble, sintered stone and the like — need a signed disclaimer and are covered for loss, not damage. Bare goods in the inner packing are not accepted, and damage from poor inner packing is not covered.
   • Insurance: if you ask us to insure the goods, the premium is 0.3% of the insured value, minimum RMB 100 per shipment. For goods worth more than USD 10,000 per shipment, please buy insurance yourself. EU line: insurers have suspended cover for Romania, Bulgaria, Slovenia, Croatia, Greece and Lithuania.
   • Customs holds (except for force majeure or a problem with the goods' quality): at most twice the freight, no more than RMB 40/kg and no more than RMB 30,000 per shipment; freight is not refunded.

14.Storage and handling

1. 14.1
   Applies toOversize sea line, EU & UK

   Storage in China, unless we caused the delay: 7 days free from the day the goods arrive; days 8–30 RMB 2 per CBM per day; days 31–60 RMB 3 per CBM per day; less than 1 CBM counts as 1 CBM. Goods whose storage is unpaid after 60 days are treated as abandoned.

2. 14.2
   Applies toOversize sea line, EU & UK

   Goods delivered in batches: the first 3 batches are tallied free; from the 4th batch, RMB 50 per batch.

3. 14.3
   Applies toOversize sea line, EU & UK

   Collection warehouses: no transfer fee at our main warehouse or our collection warehouses in Guangdong and Zhejiang; partner warehouses outside Guangdong and Zhejiang charge +RMB 0.5/kg of chargeable weight on receipt. Withdrawing goods from the warehouse is free, whoever's reason; but goods first transferred from a satellite warehouse to our main warehouse cost a transfer fee — from Guangdong and Zhejiang RMB 0.5/kg (minimum RMB 50 per shipment), from partner warehouses outside Guangdong and Zhejiang RMB 1/kg (minimum RMB 150 per shipment). Pieces over 1 tonne, or shipments over 6 CBM, are best delivered straight to our main warehouse.

4. 14.4
   Applies toOversize sea line, EU & UK

   Overseas storage when goods are held for a reason on your side: at most 7 days at the overseas warehouse, after which the goods are treated as abandoned. Days 0–3 RMB 40 per CBM per day, days 4–7 RMB 60 per CBM per day; less than 1 CBM counts as 1 CBM; 7 days' storage is paid in advance from the hold notice. Goods held at an overseas delivery station cost RMB 60 per CBM per day and go back to the overseas warehouse after 3 days; all resulting costs are the shipper's.

5. 14.5
   Applies toOversize sea line, EU & UK

   Abandoned goods: if goods can't be delivered for a reason on your side and are abandoned, the abandonment fee is RMB 15/kg of chargeable weight, minimum 50 kg.

15.Force majeure

1. 15.1

   We are not liable for loss, damage or delay caused by events beyond our control, including war, natural disasters, strikes, epidemics and weather; customs action such as inspections and holds; detention at ports and terminals; changes in destination-country policy; cargo offloaded from flights; and government action.

2. 15.2
   Applies toEurope & UK airOversize sea line, EU & UK

   Force majeure is excluded from delay compensation on air shipments and from customs-hold compensation on the oversize sea line.