Privacy policy

1.Who we are

This policy is published by ShenZhen XinTing Supply Chain Co., Ltd. ("XINTING", "we"), unified social credit code 91440300MA5DPLL99B, Room A210, Building A, Xingwei Logistics Center, 6040 Bao'an Avenue, Fuyong, Bao'an District, Shenzhen 518100, China. It covers https://www.szxintingsc.com, customer accounts on it, the chat assistant on the website and the XINTING app in ChatGPT. Questions about your data go to nancy@szxintingsc.com.

2.What we collect

• Enquiries and quote requests (quote form, contact form, website chat, XINTING app in ChatGPT): your name, company, email address, phone or WhatsApp number, WeChat ID, your message, and the shipment details you give, such as goods, weight, size, route and delivery postcode.
• Customer accounts: email address, name, company, phone, country and address; your password is stored only as a salted hash. We also keep your quote requests, quotations, orders and shipment tracking updates.
• Payments: invoices are paid through Stripe. Card details go directly to Stripe; we do not see or store them.
• Website chat: the messages you type. The conversation is kept in your browser tab (session storage) so it survives a page reload, and is cleared when you close the tab.
• Calculators and tracking: the shipment figures, HS codes and tracking numbers you enter are used to work out the answer and are not stored with your identity.
• Usage and technical data: Google Analytics measures page views and form and chat events using cookies, with Google signals and ad personalisation switched off. Our hosting records IP addresses and requests in its logs, and we use IP addresses briefly in memory to limit abuse.

3.The XINTING app in ChatGPT

• When you use the app, ChatGPT sends us only what each tool needs to answer: shipment details (of a postcode, only its first part), HS codes or a tracking number, plus your language setting and an anonymised user identifier that we use only to limit how many requests can be sent. We do not receive your ChatGPT conversation history.
• If you ask the app to send a quote request, your name, email address or phone number, company (if given) and the request details are sent to our sales team, the same way as the quote form on our website.
• ChatGPT itself is operated by OpenAI under its own privacy policy.

4.How we use it

• To answer your enquiry and prepare quotes.
• To handle your shipments, invoices and tracking.
• To run your account: sign-in, email confirmation, password reset, and quote and shipment notifications.
• To understand how the website is used, in aggregate, and to improve it.
• To prevent abuse and keep the services secure.

We do not sell personal data and do not use it to build advertising profiles.

5.Who receives it

• XINTING staff who handle your enquiry, account or shipment.
• Service providers that work for us: website hosting (Vercel), database and storage providers, email delivery (Resend), the messaging service our team receives enquiries on, OpenAI (to answer messages in the website chat), Google (Analytics) and Stripe (payments).
• When you ship with us: the carriers, agents, customs brokers and warehouses that move your goods receive the shipment, consignee and delivery details they need, and customs authorities receive the declarations the law requires.
• Authorities, where the law requires us to disclose information.

6.Where the data is processed

XINTING is based in China. Our service providers process data in other countries, for example our website runs in Singapore and several providers are based in the United States. Shipment data also goes to the countries the goods travel through and to.

7.How long we keep it

We keep enquiries, account and shipment records for as long as we need them to handle your request and our business with you, and for as long as accounting, tax and customs rules require records to be kept. You can ask us to delete your data sooner where those rules allow.

8.Your choices and rights

• Email nancy@szxintingsc.com to ask for a copy of your data, or to correct or delete it.
• You can change your account details on your profile page.
• You can block or delete cookies in your browser settings; the website still works without analytics cookies.
• Close the browser tab to clear the website chat.

9.Security

The website is served only over HTTPS. Passwords are stored as salted hashes, sign-in sessions use signed cookies, and our internal system is open only to staff accounts with assigned roles.

10.Children

Our services are for businesses and adults who ship goods. They are not directed at children under 13, and we do not knowingly collect their data.

11.Changes and contact

We update this page when what we collect or how we use it changes; the date at the top shows the latest version. Contact: nancy@szxintingsc.com, +86 135 1067 5702, Room A210, Building A, Xingwei Logistics Center, 6040 Bao'an Avenue, Fuyong, Bao'an District, Shenzhen 518100, China.